Frequently Asked Questions
Everything you need to know about your order and our products.
Is your packaging discreet?
Yes. All orders are shipped in plain, unbranded packaging to ensure your privacy. The sender name on the shipping label will appear as 'MC Logistics' rather than 'Moments Condoms'.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for 1-2 day delivery within most metropolitan areas.
What is your return policy?
Due to the intimate nature of our products and health safety regulations, we cannot accept returns or exchanges on any opened or tampered items. If you receive a damaged product, please contact our support team within 14 days.
Are Moments Condoms vegan-friendly?
Absolutely. Our condoms are made from premium quality natural rubber latex and do not contain any animal-derived by-products, making them 100% vegan-friendly.
How should I store my products?
To maintain product integrity, store your condoms in a cool, dry place away from direct sunlight and sharp objects. Avoid keeping them in wallets or cars where temperature fluctuations can occur.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.